Step1 Software

Ad Rates Contact ** PLEASE DESCRIBE THIS IMAGE ** Subscribe Industry Events

Facebook Subscribe2eNews Facebook

Facebook Subscribe2eNews


Facebook Subscribe2eNews


By Harrell Kerkhoff, Maintenance Sales News Editor

Cleaning industry professionals from around the world will attend The ISSA Show North America 2021, scheduled for November 15-18, at the all-new West Building of the Las Vegas Convention Center, in Las Vegas, NV.

Three trade show days, educational and networking opportunities, panel discussions and guest speakers will highlight the annual event. Manufacturers, distributors, facility managers, building service contractors and residential cleaners will come together at this year’s ISSA Show North America for information sharing, relationship building and product innovation. Attendees can expect to discover new solutions for improving efficiencies, skills and profitability, according to ISSA.


“With a commitment to the health and well being of all ISSA Show North America 2021 participants, robust protocols are being put into place to ensure a safe and responsible event,” according to ISSA. They include:

■ COVID-19 Tests And Vaccinations: Everyone participating in this year’s ISSA Show must provide proof of either a negative COVID-19 test obtained within 72 hours of arriving at the event, or proof of full vaccination obtained no later than 14 days prior to arriving at the event. Find COVID-19 testing sites via Nevada Health Response at:;

■ Face Masks: ISSA Show North America will follow the state of Nevada’s mask policies at the time of the event. The state currently requires masks at all indoor events; and,

■ Cleaning, Disinfection, And Infection Prevention: “This year’s ISSA Show North America is being held at one of the first facilities in the world to receive GBAC STAR™ Facility Accreditation from the Global Biorisk Advisory Council™ (GBAC), a Division of ISSA. The convention center has fulfilled GBAC STAR’s 20 elements for cleaning, disinfection and infection prevention. Additionally, the cleaning contractor for this year’s event, United Services Companies, is a GBAC STAR Accredited Service Provider,” according to ISSA.


This year’s trade show exhibition floor, at the Las Vegas Convention Center, will be open during the following times/days:

■ 10 a.m. to 5 p.m. on Tuesday, November 16;
■ 10 a.m. to 5 p.m. on Wednesday, November 17; and,
■ 10 a.m. to 2 p.m. on Thursday, November 18.

The ISSA Show North America 2021 officially opens on Monday, November 15, with a full day of educational sessions at the convention center, from 9 a.m. to 4 p.m. Educational sessions will continue through Thursday, November 18.

Visit for a complete list of sessions/speakers.

Other key events include: (Times/Dates courtesy of ISSA. Current as of Oct. 29, 2021):

■ Lunch & Learn, from 11:30 a.m. to 1:15 p.m. on Monday, November 15. The presentation is titled: “The Future Is Now — What Cleaning Industry Experts Need To Know.” Speaker is Crystal Washington, of CWM Enterprise;

■ Happy Hour: Vegas With A View, from 4 to 5:30 p.m. on Monday, November 15, to take place at the new Las Vegas Convention Center terrace on the third level;

■ ISSA Welcome Reception, from 6 to 8 p.m. on Monday, November 15, at Paris Las Vegas’ Beer Park;

■ Spotlight Speaker, from 9:15 to 10 a.m. on Tuesday, November 16, at Las Vegas Convention Center. Speaker TBA;

■ Hygieia Network Awards Reception, from 6 to 7:30 p.m. on Tuesday, November 16, at the Bellagio Resort & Casino. The event will feature networking opportunities with industry leaders as well as Hygieia’s annual recognition awards. That will include Rising Star of the Year, Member of the Year, and Company of the Year;

■ Evening Roundtables, from 7 to 10 p.m. on Tuesday, November 16, at Bally’s Las Vegas Hotel & Casino. Each table will have a pre-selected moderator who will lead and guide the discussion. The event is comprised of three 45-minute sessions, with a 15-minute break between each session;

■ Customer Power Panel: What’s Next For The Cleaning Industry?, from 9 to 10 a.m. on Wednesday, November 17, at the Las Vegas Convention Center. The event will feature a discussion about the future of the cleaning industry, involving a panel of C-Suite executives from high-profile end-use segments — commercial real estate, hospitality, entertainment and more;

■ ISSA General Business Meeting, from 8:45 to 9:45 a.m. on Thursday, November 18, at the Las Vegas Convention Center. ISSA members are welcome to attend this annual meeting to network and meet the incoming ISSA Board Of Directors. Included is a state-of-the-association report, as well as a report on ISSA Charities; and,

■ Innovation Program Awards Announcement & Show Floor Happy Hour, from 1 to 2 p.m. on Thursday, November 18. This year’s awards announcement will be the culmination of the 12th annual ISSA Innovation Awards Program. Industry professionals vote each year for the most innovative products, equipment and solutions. Included on the show floor will be a champagne toast, followed by a happy hour to conclude the week.

Visit for more information.

Essity Earns Leadership In Sustainability Award For Water Use & Quality From American Forest & Paper Association

Essity, a leading global hygiene and health company, has announced that it received the Better Practices, Better Planet 2020-2021 Leadership in Sustainability Award for Water from the American Forest & Paper Association (AF&PA). As the national trade association for the paper and wood products industry, AF&PA advocates for a strong and sustainable industry for all of its manufacturer members.

Essity was honored October 28 at the AF&PA 2021 Presidents Forum for its efforts at its Wisconsin manufacturing sites — its paper mill in Menasha and converting facility in Neenah — to reduce water use and significantly improve the quality of water that is discharged back into the environment, known as final effluent. The sites manufacture professional hygiene products sold by Essity’s Tork® brand, including paper towels, napkins and toilet paper.

According to Don Lewis, president, Essity Professional Hygiene, “We all recognize that our industry relies strongly on natural resources — including water — so extra consideration for how we affect the environment is critical. I am proud of our teams for being good stewards of our natural resources — not because we have to, but because it’s the right thing to do.”

In 2017, Essity’s Midwest Operations Environmental team began an effort to reduce phosphorus and total suspended solids (TSS) in the final water effluent at the Menasha paper mill. The improvements led to a 55 percent decrease in total phosphorus discharged and 35 percent decrease in TSS discharged. The team also worked to improve water use at the Menasha mill, which will now be able to recycle up to 30 percent of otherwise discharged water.

At the Neenah facility, the team cut water usage by over 52 percent from a record high in 2017, and by 20 percent over its 2014 baseline, by rebuilding equipment. The site also rerouted all non-contact cooling water away from direct discharge to the river, which eliminated any source of potential thermal impact.

“Our Neenah and Menasha teams have worked tirelessly to achieve Essity’s Sustainability Goals and to maintain our high standards for water use and effluent quality,” said Rob Harvey, Essity regional site manager. “I’m thrilled that their dedication to this project is being recognized by AF&PA and our industry.”

“Essity is a leading global hygiene and health company. We are dedicated to improving well-being through our products and services. Sales are conducted in approximately 150 countries under the leading global brands TENA and Tork, and other strong brands, such as JOBST, Leukoplast, Libero, Libresse, Lotus, Nosotras, Saba, Tempo, Vinda and Zewa. Essity has about 46,000 employees. Net sales in 2020 amounted to approximately $13.3 billion. The company’s headquarters is located in Stockholm, Sweden, and Essity is listed on Nasdaq Stockholm. Essity breaks barriers to well-being and contributes to a healthy, sustainable and circular society.

“Essity has approximately 900 employees in the Fox Cities in Wisconsin, including over 700 between its Menasha mill and Neenah converting facility and nearly 200 at its Service Excellence Center in the town of Menasha. In addition to Wisconsin, Essity has U.S. operations in Alabama, Kentucky, Ohio, Oklahoma, New York, North Carolina, Pennsylvania, Texas and Washington.”  

For more information, visit

Spartan Chemical Receives Network Distribution’s Leadership Award

Spartan Chemical Company, Inc.,was recently awarded Network Distribution’s Leadership Award for outstanding performance.

The Leadership Award represents uncompromised vision, ongoing industry thought leadership, commitment to the industry, and alignment with Network on all levels.

“Our suppliers truly stepped up to help us serve our customers through challenging times,” said Alan Tomblin, chief executive officer at Network. “With their vision, commitment, and innovation, Spartan stood out to our members for their leadership in communication, partnership, and overall dedication to our industry and the people and businesses that work in and rely on it.”

"We are extremely honored and thankful to Network and our distributor partners for this recognition," said John Swigart, president, Spartan Chemical Company. "The Leadership award is a representation of the companywide emphasis on leading our industry in a commitment to independent distribution. I am truly proud of our leadership team and each and every employee at Spartan.”

The award was presented to Spartan Chemical during Network’s annual supplier trade show, which was held virtually. The award was accepted by Swigart and Spartan Chemical Vice President of Marketing Cali Sartor.

“At Spartan Chemical Company, we make clean simple®. We are a recognized leader in cleaning and sanitation solutions for the industrial and institutional market. As a proud U.S. employer, Spartan formulates and manufactures high quality products from our state-of-the-art facility in Maumee, OH, and sells both domestically and internationally through a select network of distribution. Spartan's products and services are used in building service contractor, education, food service and processing, health care, industrial, lodging/hospitality, and vehicle care markets,” said the company.

For more information, visit

From DDI System:
Distributors Focus On Data Recovery Protection As Ransomware Attacks Continue To Rise

Ransomware is exceptionally difficult to guard against, as it changes every day. There are sophisticated attackers constantly looking for ways to profit by stealing a company’s data, holding it for ransom, and then selling it back. Cyber security, in a sense, is very much like home security. You can install as many locks, cameras, and alarms as you want, but ultimately, criminals find new ways to get in.

"Here at DDI System, we’ve discovered that one of the fastest and most reliable solutions to combat the disruption of ransomware and threats is to have the ability to restore your data as thoroughly and as quickly as possible in the event of an actual attack. It is costly, complicated, and degrading to give in to ransomware. One easy solution is to have the ability to restore your data and get your system back in business without the need to negotiate with attackers. The team at DDI System recently uncovered
that many distributors do not monitor their backup systems as frequently or carefully as needed to be fully ready for an unexpected ransomware attack. There seemed to be a need for a supplemental backup service that could be initiated if all standard measures were to fail. At DDI System, our Hardware Team calls this a Disaster Recovery or 'Lifeboat' backup system. Like a ship, if all systems fail, including the backup generator, the lifeboats are dispatched to get you back to safety. This service does not take the place of a company’s standard backup that your IT department implements, monitors, and maintains, but is instead a secondary system — literally like a last-resort lifeboat," according to the company.

“Every day, the Disaster Recovery system creates encrypted copies of a company’s data and stores it off-site in a secure location,” said Brian McCall, DDI System’s manager of Hardware Services. “One of the most significant concerns we've seen is the tendency to store system backups on the main network. Unfortunately, ransomware can affect the entire network, so in many cases, the backup data becomes vulnerable as well.”

One significant advantage of the Disaster Recovery system is an elaborate notification process designed to provide immediate alerts if, for any reason, the scheduled backup process has not been successful. This immediate notification allows team members to quickly investigate the issue and assist in resolution, minimizing any loss of data or availability.

“Most people are confident that their data backup technology is just humming away in the background, similar to how a home heating or air conditioning system does. The problem is that these are silent
systems and there is often no effective alarm that tells you that your system is not working correctly,” said McCall. “Notification was a big part of our design for the Disaster Recovery service. Once implemented, the DDI Hardware team is alerted when a backup issue has occurred, and we can take immediate action.”

DDI System has dealt with several difficult situations to help customers reduce or eliminate downtime due to potential ransomware threats.

“We consult on best practices and provide recommendations on how to avoid suspicious emails, optimize internal backup systems and install and monitor endpoint detection platforms. These are some of the many good practices for companies to consider.

“Antivirus software and endpoint detection services run on your devices to monitor and prevent malicious activity from taking place. This can be anything from preventing a known virus attack to alerting the system manager that suspicious behavior is taking place. It is always recommended to deploy your antivirus software or endpoint detection service on every device that accesses a company's network, including all workstations, database servers, and application servers.

“Even though, as a company, DDI’s main focus is on developing and supporting modern ERP software and industry-specific workflows for distributors, we’ve come to realize during this unusual period of time, that as cyber threats became more prominent, having a ‘lifeboat’ system to restore a customer’s data and his/her business system immediately can reduce potential damage and eliminate downtime,” said Adam Waller, CEO, DDI System.

“As the workforce continues a hybrid model of remote and on-premise work environments, cyber-attacks and virus threats will continue as well. Companies need to create additional best practices for remote workers and review current procedures to minimize security weaknesses, and consistently monitor expected backup systems to avoid costly and long-term issues.

“DDI System's leading-edge ERP & eCommerce technology equips wholesale distributors with the ability to drive operational excellence through improved margins, streamlined inventory, financial management, and insightful performance analytics.”

For more information, visit or call 877-599-4334 to schedule a personalized product tour with a DDI system solution specialist.

Nyco Expands Operations; Builds Out New Distribution And Customer Service Center

Nyco Products Company has announced the grand opening of a new Distribution and Customer Service Center in McCook, IL, in close proximity to its current corporate headquarters and manufacturing plant in Countryside, IL. The new distribution center will expand Nyco operations with additional space for storage, warehousing, deliveries and pickups, as well as serve as home for the Nyco Customer Service Team.

Nyco customer orders can now be picked up at 9550-B West 55th Street, McCook, IL 60525.

The Nyco Distribution Center boasts multiple convenient service bays for customer pickups. The new facility provides a generous amount of space that will accommodate thousands of additional finished goods pallet slots with the intention of shortening customer lead times for stocked items.

Bob Stahurski, Nyco CEO, said, “With the enormous growth we’ve experienced over the past several years we needed to expand the distribution aspect of our operations to a more efficient facility with additional bays and capacity. We evaluated a number of possibilities and believe we have selected the perfect solution. We look forward to this major transition and to the next phase in our continued growth.”

Manufacturing operations, laboratory, technical and regulatory services will continue at Nyco’s current plant in Countryside, with room for additional equipment to now be added.
For more information, visit

François David Appointed Vice-President Sales For Cascades PRO

Cascades announces the appointment of François David as vice-president of sales for Cascades PRO, in addition to his responsibilities as vice-president of marketing and innovation for Cascades Tissue Group.

David has more than two decades of experience in sales, B2B and B2C marketing, and commercial team management across a variety of industries, such as Astral Media, Johnson & Johnson, Molson Canada and Sandoz Canada. David joined Cascades in March 2020, bringing a unique and fresh perspective to the paper industry. Since then, he has played a key role in renewing the Cascades Tissue Group’s strategic vision.

“Following his outstanding contribution, the management has decided to broaden its mandate to bring him closer to our valued customers to support our business transformation,“ said Jean-David Tardif, president and chief operating officer of Cascades Tissue Group. “I am therefore pleased to announce that, in addition to his marketing and innovation responsibilities, François has been chosen to lead the North American Cascades PRO sales team. We firmly believe that his in-depth expertise, team spirit and customer centric approach will be major assets in achieving our business excellence objectives.”

“Upon joining Cascades, I was excited to tap into the skills and knowledge gained from my previous roles to address the needs of our customers and elevate Cascades Tissue Group as both a thought leader and a customer-centric company,” said David. “By integrating sales with our marketing and innovation efforts, we will be better poised to build meaningful relationships and drive innovation for our customers, while also supporting our overall business transformation.”

The past year and a half have seen a number of rising trends within the paper industry, one of particular importance being the acceleration of e-commerce. In his new role, David is also focused on helping Cascades Tissue Group become more fully integrated overall with e-commerce-ready solutions for conscious packaging of products to better answer evolving distributor clientele needs. These ideas will be supported by existing sustainable processes for products and will speak directly to the need for timely and quality service.

“When I think about today’s paper industry, one word comes to mind: opportunity. The industry is transforming itself and that’s what motivates me — learning a new industry and being a part of a movement that will bring something from where it is, to something better. I’m excited to see what the future holds for both Cascades and our customers,” said David.

To learn more, and to meet François David, visit ISSA North America Booth Number W-2134 from November 16 to 18, 2021 in Las Vegas or visit

Founded in 1964, Cascades offers sustainable, innovative and value-added packaging, hygiene and recovery solutions. The company employs 12,000 women and men across a network of over 90 facilities in North America and Europe.

Distributors Roadmap To Success Highlights Ways Distributors Can Build Their Business With Berk

Berk International, a leading independent converter of non-woven wiper products for the national and international market, has a new Sales Success Program for its growing network of distributor partners.

“The program begins with the ‘Distributor’s Roadmap to Success,’ a five-step guide that lays out a proven pathway of success, thanks to the quality, breadth and depth of Berk International’s world-class offerings,” said the company.

“We know that distributors are the lifeblood of our business, and this investment in the growth and success of our distributor community will enable Berk to tighten the partnerships that will enhance the sales and growth of our business and that of our partners,” said Jake Berk, chief revenue officer for Berk International.

“Berk was able to make a custom order for one of our biggest customers at a reasonable price. That client is very particular, but thanks to the fact that Berk helped us accommodate that customer with a specialized solution, we’ve been able to continue growing with the customer,” said a satisfied Berk distributor.

Berk urges distributors to read its blog and complete the form to learn more about the key components of the program.

For more information about Berk International and the Build Your Business With Berk program, visit

Berk has been converting disposable wiping cloths for over 35 years.

From Lindhaus USA:
Are You Prepared For The Next Disruption In The Supply Chain?

"The best products in the world do you no good if you can’t supply those products to customers in a timely manner," according to Lindhaus USA.

"From the pandemic, raw material shortages and constraints in cargo have all been factors in disrupted supply chains. Jan/san distributors across the country are losing sales in what should be one of the greatest markets ever."

One report stated, “Supply chain disruptions may have caused over $5 billion in lost revenues.

"One of the key factors that is adding to supply chain problems is outsourced manufacturing. Most cleaning equipment is produced by another manufacturer and not made by the brand it is sold as. Additionally, that subcontracted company may be outsourcing key components in the products of another company, leading to longer lead times, and no control over supply.

"The answer is 'Comprehensive Manufacturing' where the end product is produced in majority by a single manufacturer.

"For over 40 years, Lindhaus has been one of the leading comprehensive manufacturers in the world. The Lindhaus range of manufacturing includes:
• Motors and pumps;
• Circuit boards;
• Injection molded components;
• Accessories and tools;
• Brushes and brush rollers;
• Batteries; and,
• Much more.

“When you sell any of the high quality Lindhaus cleaning equipment selection, you can rest assured that it was built by Lindhaus and not another manufacturer. Therefore, Lindhaus is meeting today's growing demand for cleaning equipment in a timely fashion.”

Al Carpenter, president of Lindhaus USA said, “We’ve seen triple digit growth in 2021, yet we have filled over 90 percent of our orders immediately. Most back orders have been limited to a few weeks, not months.

"These back orders and supply chain disruptions create scary and uncertain times for consumers and sales staff alike. Over 75 percent of distributors surveyed had experienced cancelled purchase orders due to lengthy back-order issues.

"Every distributor should be rethinking standard sourcing practices, such as too low inventory levels and just-in-time ordering. Today’s supply chain challenges demand new approaches. Most importantly, is to align with a manufacturer that can deliver equipment, without lengthy disruptions.

"As facilities across the country are focusing on hygiene as a critical element of facility management, the demand has never been greater for:
• HEPA filtration vacuum cleaners;
• Scrubber dryers for sanitary floors;
• Lightweight HEPA backpack vacuums;
• High filtration HEPA sweepers; and.
• Battery operated cleaning equipment for increased cleaning frequency.

"Get control of your product supply and stop losing orders."

Lindhaus is accepting new dealers for exclusive territories right now. Contact Lindhaus at 1-800-498-7526. For product information, visit

Rankin Publishing Co., Inc.
| 204 E. Main St., P.O. Box 130 | Arcola, Illinois 61910-0130, USA
(800) 598-8083 (217) 268-4959 Fax: (217) 268-4815 | email:

In the
print issue
of MSN

North America


For further

Send News Of Your Company To rankinmag@