Distributors Helping End-Users: Key Advice When Selecting And Working With Paper Products & Related Dispensers

By Michelle Cross, Strategic Account Manager at ACTION Janitorial Paper Safety (JPS)

Michelle Cross

Customers feel comfortable with companies they consider a great resource. They want to feel they are working with a company that cares about them and will provide the necessary guidance to assist in making the best decisions as they utilize the budget they have for the installation of dispensers.

As the resource for your customers, you want to position yourself to provide recommendations based on the size of the budget their business has set aside for this necessary investment and what makes sense. Be the resource for your customers so that they feel confident knowing you will be able to guide them into making the best decisions for their facilities.

When selecting paper products and dispensers there are a few things to be considered:

• The size of the customers’ budget set aside for this investment.
• Will they need the dispensers installed by an outside source?
• The type of paper needed (rolls, folded, multifold), the dispenser style (center-pull, mechanical pull, hands-free, with or without batteries, etc.), and factors like space, maintenance, and durability. Ensure the chosen paper product is compatible with the chosen dispenser.
• The amount of foot traffic the customers will see.
• The frequency with which the staff will be available to perform maintenance and the size of the staff.

For toilet paper and dispenser needs, you will want to consider the following for your customers:

• If the preference for the toilet paper is to be covered or uncovered, if theft or vandalism is a concern and if they want to choose one that has locking capabilities to prevent tampering.
• A single- or multi-roll dispenser.
• Will customers want toilet seat covers.

Also, ensure that dispenser placement in bathrooms aligns with ADA requirements, fostering a welcoming environment for all individuals. Convey the importance of dispensers being installed at a level that is ADA compliant.

Overall, you want to be the resource for your customers when selecting a line of dispensers that will improve efficiency, prevent product wastage and reduce costs — all while maintaining the highest level of standards in safety and hygiene.

ACTION JPS is a full-service distributor that provides janitorial supplies, industrial chemicals, cleaning equipment, food service disposables, PPE, office supplies, furniture, and safety products. The company’s vast product lines allow its customers to have more choices. The ACTION JPS’ sales team provides quality service after the sale and has extensive product knowledge. Visit www.actionjps.com.