GP PRO’s GPXpress® Sales Support Division Wins A 2025 Stevie® Award

GPXpress team members shown at the award ceremony, from left to right, are Jon Pinyon, Angela Lemke, Elizabeth Day-Curi, June Klauck, Christine Arendt, and Olga Birnschein. (Photo courtesy of GP PRO)

GP PRO, a division of Georgia-Pacific and maker of advanced dispensing solutions for commercial facilities, has announced that GPXpress®, its sales and customer support capability, recently won a Bronze Stevie® Award in the Sales Achievement: Sales Enablement category during the 2025 Stevie Awards for Sales & Customer Service competition.

“The Stevie Awards for Sales & Customer Service are the world’s top honors for sales, customer service, business development, and contact center professionals,” according to a press release. “By providing live agent and self-service customer service support via phone and online and mobile applications, GPXpress aims to make doing business with GP PRO easy and efficient. The GPXpress team also supports GP PRO’s internal sales and external distributor sales representatives (DSRs). GPXpress was established in 2005 and today has 47 employees who support 30,849 customers, internal sales representatives, and DSRs.

“GPXpress is recognized for being an early adopter of technologies designed to transform customer service. For example, GPXpress co-designed a custom Visual Remote Assistance (VRA) software solution. VRA uses a customer’s mobile phone camera to remotely give GPXpress team members visual access to GP PRO products during troubleshooting calls. Since launching the software, GPXpress has seen a 20% increase in first-time call resolution.

“In addition, the GPXpress mobile application sets a new industry standard among industrial and foodservice DSRs within the cleaning industry. The app’s features empower DSRs to order samples, locate products, access self-service knowledge articles, and identify the best solution for their customers. Following a recent update, app usage has increased 58%.”

More than 2,100 nominations from organizations of all sizes and in virtually every industry, in 45 nations and territories, were considered across 150 categories regarding this year’s Stevie Awards for Sales & Customer Service competition. Winners were determined by the average scores of 176 professionals worldwide on seven specialized judging committees.