ONYX Systems, LLC Sets Industry-Leading Standards With Efficient Factory Delivery Performance

ONYX factory team members, left to right, are Matthew McKnight, Seth Alberty, Mike Watson, Chris Randall, Sidney Crooms, Ta Na, Pete Bonacore, Joaquin Williamson, Levi Bennick and Stephen Krouse. (Photo courtesy of ONYX Systems)

The team at ONYX Systems, LLC has recently achieved a milestone in their operations, “setting industry-leading standards with their exceptional factory customer delivery performance,” according to a press release.

“With a focused commitment to operational efficiencies and productivity, ONYX is hitting best- in-class delivery lead times, ensuring that our distributors and customers receive their orders faster than anyone else in the jan/san cleaning equipment market. This remarkable achievement is a testament to the ONYX factory team’s dedication and hard work and is a clear demonstration of their ability to work swiftly and effectively.”

ONYX factory performance box charts indicate strong operational performance in three key areas over the past 16-months (since 1/1/23) — spare parts availability and dispatch, battery scrubbers lead times, and propane machine lead times.

“Our 24-hour spare part fulfillment average is at 84% and 87% for 48-hour fulfillment. Our lead-times on spare parts have hit an average of 1.46 days with first quartile performance of 0.63 days (or 15-hours). This is industry-leading customer service and product availability execution from our North Carolina factory,” the release added. “Additionally, the lead times for our finished goods products have hit industry-leading performance, with lead times averaging 3.45 days for battery floor scrubbers, with first quartile dispatch of 0.67 days (16-hours); and 4.07 days for propane powered floor machines, with a first quartile dispatch of 1.12 days. The supply chain management performance necessary to hit this level of product availability cannot be understated.

“But this success isn’t just limited to speed and agility. ONYX has also maintained their high standards of quality throughout this process. Despite the rapid pace, the company continues to deliver top-notch products without any compromise on quality. ONYX will also be launching two exciting new products in the summer, a Lithium-Ion (LFP technology) Battery Burnisher and a ZX30 All-in-One concrete rejuvenation maintenance machine. This combination of speed, agility, productivity, and quality reflect the unwavering dedication and hard work of everyone at ONYX.”

“We are honored to be recognized as an industry leader in factory delivery performance, and we couldn’t have achieved this milestone without the hard work and dedication of our incredible team. As we continue to grow and innovate, we remain committed to delivering the best possible products and services to our valued customers,” Seth Alberty, VP of Operations & Engineering at Onyx Systems, LLC, said.

“We are extremely proud of our team and the exceptional delivery performance they have achieved,” Stuart Proctor, VP of Marketing and West Coast Operations, added. “Our goal has always been to deliver the best service and products to our clients, and this achievement is a testament to our commitment to that goal.”

Based in North Carolina, ONYX Systems, LLC provides floor scrubbers and polishers for commercial and industrial use. ONYX is also a supplier of clean, eco-friendly propane engines, powering various industrial equipment.

Website: https://www.onyxsolutions.com/